Customer Throws Hot Soup In Waitress' Face TikTok
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A Customer Threw Hot Soup In This Waitress' Face And The Viral Video Is Eye-Opening For Millions Of People
"'The customer is always right' is just a corporate way of saying, 'just give them what they want.'"
by Krista Torres StaffLink
Jannelle, who goes by Nelly, has been a manager at a Temple, Texas restaurant named Sol De Jalisco for a little over a year.
View this photo on Instagram Instagram: @bummy.nelly However, an unfortunate situation she had with an angry customer recently went viral on TikTok with over nine million views:
In the surveillance video shown above, you can see a woman come in with a cup of soup, banter back and forth with Nelly, and then launch the cup of soup in her face.You can also watch the video on YouTube here. However, an unfortunate situation she had with an angry customer recently went viral on TikTok with over nine million views:
Storyful / Via video-player.buzzfeed.com In the surveillance video shown above, you can see a woman come in with a cup of soup, banter back and forth with Nelly, and then launch the cup of soup in her face.You can also watch the video on YouTube here. To get more information about what exactly happened, spoke to Nelly.
"A woman called to complain about her plastic lid melting into her hot soup. She refused and ignored all offers for refunds and replacements. I asked her to please not yell or curse at me and I could help her with anything she needed, which made her angrier. She said, 'You haven’t seen attitude yet and I will talk to you any way I fucking want.' I told her, 'No ma'am, you will not' and I hung up," Nelly explained.
@bummynelly / tiktok.com The woman called again and Nelly asked her to hold while she finished checking out her current customer. But, the woman hung up and came into the restaurant a short time later. "She continued to argue, yell, and curse (in front of a full dining room of families) which is when I told her I would call the police," she said. Nelly pulled out her cell phone but then decided to put it away because she wanted to resolve the issue with the woman without having to involve authorities.
It was then that the woman threw the whole cup of soup in Nelly's face. "I was in shock. It took a second to process what had just happened. One second I was talking and the next I was blinded. Then I could feel the warmth and the oiliness of the soup," she said, adding that the soup was hot, but not hot enough to burn her skin.
"The spices from our soup definitely affected me more than anything. It really felt like I had just been pepper sprayed. My eyes were burning, my nose was bleeding. At first I thought the nose bleed was from my nose ring, but then I got a second nose bleed later on that night and it was in both of my nostrils." Other service industry workers quickly filled the comments to share similar experiences they've had with angry customers.
@bummynelly / tiktok.com Employees of fast-food chains deal with irate customers both inside the restaurant and in the drive-thru.
@bummynelly / tiktok.com And when these instances do happen, often times the employee gets in trouble — not the customer who was in the wrong.
@bummynelly / tiktok.com The lack of care and concern employers have for their employees is actually driving people to quit the service industry altogether.
@bummynelly / tiktok.com Fortunately, in Nelly's case, the woman who threw the soup was banned from the restaurant and Nelly was treated with the empathy she deserved. "My boss was so supportive, called and texted to make sure I was OK daily, and offered me any time off I needed. The woman was arrested, I think about a week later. This won’t go to court for maybe a year or two, but I’m just glad she’s facing the consequences of her actions."
Storyful / Via video-player.buzzfeed.com Nelly hopes the people who see this video realize just how difficult it can be to work in the service industry. "'The customer is always right' is just a corporate way of saying, 'just give them what they want.' It’s shocking sometimes. These are not children who need to be coddled and babied. These are grown adults. The customer does not need to be right to get what they want. They just need to ask! Preferably politely instead of throwing a tantrum."
View this photo on Instagram Instagram: @bummy.nelly She added, "All I can hope for is that employers care just as much about their employees’ mental health as they do about guests' experiences. Everybody deserves respect. As for customers, I hope they learn the weight of their words and actions. All workers — not just servers — are not robots. We can’t leave our hearts at home. I would hope they wouldn’t want someone treating their own child or spouse that way if they worked in the food industry!"You can follow Nelly on TikTok and Instagram for updates on this story.
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