Credit Disputes Made Easier - AARP Bulletin Advocacy

Credit Disputes Made Easier

Barbara Ruel’s frustration with her credit card company ended with a change that could help thousands with disabilities. Ruel, 71, who is vision- and hearing-impaired, had called to question a charge on her account. A customer service representative and others insisted they could not help her unless she completed a complaint form, which Ruel informed them she could not do because of her sight. “I got to thinking of the people I knew who are disabled who would just go ahead and pay the charge,” Ruel says. She decided to call the , which reviewed HSBC’s policies regarding customers with disabilities and concluded that HSBC’s accommodations were “insufficient to guarantee full and equal access.” The company has agreed to improve its accommodations to special-needs customers. Among the changes is to overhaul its website to ensure that vision- and hearing-impaired customers can dispute charges and receive service. Cancel You are leaving AARP.org and going to the website of our trusted provider. The provider’s terms, conditions and policies apply. Please return to AARP.org to learn more about other benefits. Your email address is now confirmed. You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to empower people to choose how they live as they age. You can also by updating your account at anytime. You will be asked to register or log in. Cancel Offer Details Disclosures

Close In the next 24 hours, you will receive an email to confirm your subscription to receive emails related to AARP volunteering. Once you confirm that subscription, you will regularly receive communications related to AARP volunteering. In the meantime, please feel free to search for ways to make a difference in your community at Javascript must be enabled to use this site. Please enable Javascript in your browser and try again.