How to Fix Photoshop s Annoying Program Error When Opening Files

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How to Fix Photoshop s Annoying Program Error When Opening Files

We'll help you troubleshoot Photoshop's "Could not complete your request because of a program error" error. Adobe Photoshop is a robust and feature-enriched image processing program offering the most advanced technologies. However, when you are working on your next creative project, you may encounter an annoying error message such as, "Could not complete your request because of a program error." In this article, we explain what this error message is all about and take you through the steps needed to remedy it.

How to Fix Could Not Complete Your Request Because of a Program Error in Photoshop

There are a number of causes for the "Could not complete your request because of a program error" message, and most of them are easy fixes. You can follow the subsequent troubleshooting ideas in this article to resolve the Photoshop program issue. For the best troubleshooting experience, perform method one first. If that does not work, you can try the other techniques in sequential order. By the end of the article you should have resolved this annoying Photoshop bug.

1 Resolve System Requirements

Your computer should meet minimum system requirements for the Adobe Photoshop application. With some updates the specs required also increase. The (version 22.0) are as follows: Windows: 64-bit AMD or Intel CPU @ 2.0 GHz or faster with SSE 4.2 or more Windows 10 version 1809 or later 8GB of RAM 8GB and Internal HDD space of 4 to 8GB A GPU compatible with DirectX 12 and 2GB of GPU memory macOS: 64-bit Intel Processor @ 2.0 GHz or faster with SSE 4.2 or later macOS Mojave version 10.14 or more 8GB of RAM 8GB and Internal HDD space of 4 to 8GB A GPU compatible with Metal and 2GB of GPU memory

2 Deactivate the Generator Plugin in Adobe Photoshop

In many instances, this Photoshop program error could be linked to the Adobe Photoshop Generator Plugin. It is available in the Plugins section of the Preferences option within the Edit menu item. To resolve the error message, you can try deactivating the Generator plugin. Here's how to do that: On the upper menu panel of Photoshop, click on Edit. Now, click on Preferences on the sidebar that pops up. You will see a new sidebar. Select Plugins. On the popup box, you will see Enable Generator on the top side. Uncheck the element Enable Generator.

3 Reset Photoshop to Default Preferences

In some cases, working on every image file could give rise to the program error in Photoshop app. It isolates the issue root cause to the Preferences settings in your Adobe Photoshop program. To fix the issue, it may be necessary to reset Photoshop to the default preferences. You can try the steps below to do this: Close the Photoshop application. Hold down ctrl + alt + shift and start Photoshop. For Mac, use command + option + shift. Now start the Photoshop application. On Delete the Adobe Photoshop Settings file? message box, choose Yes. The software will load with its default preferences.

4 Update the Adobe Photoshop Suite to the Latest Release

The Adobe development team frequently releases bug fixes for Photoshop. Ensure that the application is up to date. Follow these steps to check the version: Open the Photoshop application. On the upper menu bar, click on Help. Now, click on the About Photoshop option. For macOS, you need to go to Photoshop > About Photoshop. You can find out what the latest version of Photoshop is from . If you see that you aren't using the most recent version, go to Help on the menu bar and click on Updates.

5 Deactivate the Graphical Processing Unit GPU Acceleration

To disable the GPU, follow these steps: On the upper menu bar of Photoshop, click on the Edit option. Then select Preferences. Now, choose the Performance option. Uncheck the box that says Use Graphics Processor. If the Adobe Photoshop issue resolves after performing the above steps, you'll need to troubleshoot the GPU using the following method.

6 Update the Graphics Adapter GPU Driver Software

In some use cases, disabling the GPU resolves the Photoshop program error. But, the application requires high-end graphics processing via GPU. Therefore, you need to resolve any GPU-related issues before you can effectively use several app functions, like Birds Eye View, Oil Paint, Scrubby Zoom, Flick Panning, etc. The most convenient way of resolving GPU issues is to update the driver. Most GPU manufacturers release frequent updates for their graphical processing units. Here is how you can update the GPU driver: On Windows: For NVIDIA GPUs, visit . For Intel, visit . For AMD GPUs, go to . For any other GPUs, refer to the manufacturer’s user manual. On macOS: macOS itself updates its GPU driver. To learn more, visit .

7 Revert to the Previous Version of Photoshop

If you need to perform this method, make sure that you save your Photoshop app preferences first. To save your preferences, you need to take a backup of one folder from the Photoshop installation files. Copy and paste that folder in a secure space within the internal storage. Here are the location details: On Windows 7, 8, and 10: Go to the C:/ drive. Now access this file location: Users/[XYZ](user name)/AppData/Roaming/Adobe/Adobe Photoshop[XYZ](app version)/Adobe Photoshop[XYZ](app version)Settings. On macOS: You need to access this location on macOS: Users/[XYZ](user name)/Library/Preferences/Adobe Photoshop[XYZ](user name)Settings. To install a previous version, follow these steps: Start the Creative Cloud desktop app. Scroll down or up and locate the Photoshop app icon. Now, click on the three horizontal dots or the More actions icon. Select Other Versions from the drop-down list. Choose the version that you want to install.

Other Possible Causes

Still struggling to find a solution? If the above methods didn't fix the error message, the issue may be caused by the following.

Image File Extension Issues

The error could also occur due to image file extension mismatches. You can isolate the root cause of the issue to an image file if you see the error popping up on that image file.

Locked Library Folder macOS

The Photoshop Library folder in macOS contains all of the Preferences data. The general path for this folder is Users/[any user name]/Library on a Mac. If this folder stays locked, then the Photoshop program error could occur.

Getting Back to Work on Photoshop

By following the troubleshooting steps mentioned above, you should be able to fix this particular program error in Adobe Photoshop.